Privacy Policy

Effective Date: 15/10/2024
Last Updated: 24/03/2025

Welcome to rentafill.com.au. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information when you interact with our website, make an enquiry, or use our services:

  • Personal Information: Your name, email address, phone number, business or delivery address, and other details you provide.

  • Financial Information: Payment or bank account details for invoicing and transaction purposes.

  • Technical Information: IP address, browser type, operating system, device information, and website usage data collected via cookies.

  • Transaction History: Records of services or purchases, including equipment hire, repairs, and orders.

We do not collect sensitive information (e.g. health, ethnicity, religious beliefs) unless legally required or with your explicit consent.

2. How We Collect Your Information

We collect your personal information in several ways:

  • Directly from you: When you fill out forms, contact us by phone or email, or make an enquiry.

  • Automatically: Through cookies and tracking technologies when you use our website.

  • From third parties: Such as payment processors, service providers, or marketing platforms where relevant.

We will only collect information that is reasonably necessary for our business operations.

3. How We Use Your Information

We use your personal information to:

  • Process orders, payments, and service requests

  • Respond to enquiries or customer support needs

  • Manage hire agreements, repairs, and deliveries

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

  • Send marketing communications where consent is given or permitted by law

We retain your information only as long as necessary to fulfil these purposes or comply with legal requirements. When no longer needed, we securely destroy or de-identify it.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Trusted third-party providers: Including couriers, IT services, marketing platforms, or payment processors who assist us in delivering services.

  • Legal authorities or regulators: When required to comply with law or protect our legal rights.

  • Business partners: Where necessary for collaborative services or promotions, and only with your consent.

We do not sell, rent, or lease your information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

  • Encrypted communication and secure servers

  • Limited access to personal data

  • Regular security reviews and data protection protocols

Please note that while we take precautions, no online system is completely secure. You share your data with us at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience

  • Monitor and analyse website traffic

  • Deliver personalised content and advertising (with your consent)

By using our site, you consent to the use of cookies in accordance with this policy. You can manage cookie preferences through your browser settings. Where required, we display a cookie banner to request consent.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. If you’d like to make a request, please contact us using the details below. We aim to respond within 30 days.

8. Overseas Disclosure

Some of our systems or providers may be located outside of Australia (e.g. cloud storage services). Where this applies, we take reasonable steps to ensure that overseas recipients comply with privacy protections equivalent to the APPs.

9. Marketing Communications

If you have provided your consent, we may send you updates about our services, equipment offers, or promotions. You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us.

10. Complaints and Contact

If you have concerns or complaints about our handling of your personal information, please get in touch:

SMICP PTY LTD
📧 Email: rfinfo@rentafill.com.au
📞 Phone: 02 9987 1871
📍 Address: Unit 10–11, 6 Leighton Place, Hornsby, NSW 2077

We will investigate and respond to your concerns as quickly as possible. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. The revised policy becomes effective upon publication.